Money Back Guarantee Policy

Welcome to BRONTHALEX! We value your satisfaction and are committed to ensuring a seamless shopping experience. Below is our Money Back Guarantee policy, crafted to provide you with peace of mind on every purchase.

Eligibility for Refund

At BRONTHALEX, we offer a 30-day money-back guarantee on eligible products. To qualify for a refund, items must be returned in their original condition, with all accessories, packaging, and labels intact.

How to Initiate a Refund

1. Contact Us: Reach out to our customer service team at [email protected] within 30 days of the purchase date.
2. Provide Details: Include your order number, a brief explanation of the reason for the return, and any supporting documents or images.
3. Receive Instructions: Our support team will guide you through the return process and provide a return authorization number.

Return Shipment

Once authorized, securely package the item and ship it back to our returns address. BRONTHALEX does not cover the cost of return shipping unless the item was defective or incorrect.

Processing Your Refund

• Inspection: Upon arrival, returns are inspected to verify their condition.
• Refund Issuance: Approved refunds are processed within 7-10 business days to the original payment method.

Non-Refundable Items

Please note that personalized items, digital downloads, and clearance items are non-refundable, unless they arrive damaged or defective.

Exchanges

If you wish to exchange an item, please follow the same steps under "How to Initiate a Refund" and specify the desired exchange. BRONTHALEX will accommodate exchange requests based on product availability.

Contact Us

If you have any questions or concerns regarding our Money Back Guarantee, feel free to contact us via email at [email protected] or call us at (555) 012-3456.

Thank you for choosing BRONTHALEX. We are committed to providing exceptional customer service and ensuring your satisfaction with every purchase.